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Mon - Fri: 7:30 AM - 5:00 PM
5

Great professional service. They are reliable and you can trust what they say and recommend. Ryder is top notch.

5

I’ve been going to Import Specialty with my Subaru Impreza for about a year now, and the staff (Doug especially) have been nothing but great. They’re honest, kind, they communicate well, and go the extra mile to make sure you’re taken care of.

5

These guys are the best.

5

I always feel good when I leave my cars with Import Specialty. I've been using them since they opened (about 27 years ago), and will continue to do so. Great work, great people.

Graham, Thanks for your loyal patronage over 25+ years. We are glad to provide care for your Honda CR-V and Lexus GS. We appreciate you! Rod Kruse Founding Partner

- Import Specialty Service LLC
5

5

I've been here twice, once for front shocks/airbags and axles and again for a warranty replacement on one of said axles (it was just a bad part, not the shop's fault). The work was done quickly and the service advisor I spoke to (Doug) was quick to explain the issues in an easy-to-understand manner. The warranty experience was also quick and painless. They're one of the few shops in town that were willing to touch the suspension on my Porsche, and their labor rate was much more reasonable than the dealer - I highly recommend these guys!

Samuel, Thanks for taking the time to review our business. We're glad to have the opportunity to serve you. Rod Kruse, founding partner

- Import Specialty Service LLC
5

I had a great experience using Import Specialty. Doug took the time to thoroughly explain each item on my inspection report and they didn’t pressure me into getting everything done at once. They even called out an item that is covered by warranty at the dealership which they totally could have charged me for and I’d have no idea. All around good experience. My MINI is running great now and I will definitely be using them again in the future.

Ashton, Thanks for your kind evaluation of our service. We appreciate you! Rod Kruse, founding partner

- Import Specialty Service LLC
5

To start I have to say that I am always very skeptical of mechanic shops. I’ve just had bad experiences in the past so I’m always cautious whenever I have to take my cars in. Having not needed a shop since moving to Nashville I was going in blind for the routine service work my Mercedes E350 needed. I chose this shop based on reviews and it’s close proximity to where I live. Wow did I get lucky. While completing the service work needed they discovered a severe issue with my engine wiring harness. Something that is a known issue in this vehicle but unfortunately not known to me or I probably wouldn’t have bought it. Doug did a great job of explaining what the issue was and encouraged me to do my own research on it, online. I had purchased an extended warranty on the car and Doug was instrumental in making sure the company understood what was wrong and why they needed to pay to fix it. The warranty company was less than helpful and many repair shops would have said, “sorry we tried, cash or credit”, but not these guys. They tirelessly worked with me to fight for the coverage and in the end we succeeded in getting the vast majority of the cost covered. Their professionalism, experience (Master Mercedes Tech) and diligence saved me thousands of dollars. Are they cheap? No. Are they worth every penny? You bet. Thanks for helping me turn a nightmare into a positive experience. I now know I have a very mechanically sound vehicle and I will tell everyone I know to go here for service. They have awesome communication both by phone and a very convenient texting system. Estimates are all cloud based and very accurate.

Jamie, thank you so much for your detailed account of your experience with our team. It is our honor to serve you. We are glad that we could be an advocate on your behalf with your extended warranty company. Thank you so much for giving our team a chance to serve you. Rod Kruse, founding partner

- Import Specialty Service LLC
5

Fantastic service, extraordinarily detail oriented, Explained everything in as simple terms as possible. Pricing was very fair and they went out of their way to make sure I was aware of everything going on with the vehicle and absolutely exceptional customer service. You just know a good mechanics shop when ya see one, And these guys are as good if not the best shop ever used. So glad I found them

Andrew, Thank you for your kind words and detailed description of your experience with our team. We appreciate your business. Rod Kruse, founding partner

- Import Specialty Service LLC
5

Bobby, thank you so much for giving our team a 5 Star rating. Rod Kruse, founding partner

- Import Specialty Service LLC