Family owned and operated import auto repair in Nashville, TN, and serving surrounding areas. Expert service for BMW, Mercedes-Benz, Range Rover, Subaru, Lexus, Audi, Volkswagen, Volvo, Toyota, Honda and more.
Founded
24K Warranty
Heroes Offer
Shop Comfort
Pet Friendly
Green Practice
Recycling Shop
Convenience
Rideshare Credit
Sustainability
Solar Panels
Since 1994, Import Specialty Service has provided trusted Nashville car care with expert repairs and exceptional customer service.
10% OFF
For active military, health care workers, and first responders. Max of $50
We combine import-specific expertise, modern diagnostics, and customer-first communication so you know what your vehicle needs and why.
2 Year / 24k Mile Nationwide Parts and Labor Warranty
Reliable coverage that travels with you.
Service should feel precise, honest and comfortable from the first phone call through pickup.
Use the maintenance schedule for your exact vehicle and describe your mileage, driving conditions and service history. Oil type and service intervals can vary, so ask the shop to confirm the appropriate specification rather than choosing an interval from a generic rule.
Describe any noise, vibration, pulling or change in pedal feel, including when it happens. Those details help guide an inspection; they do not identify the failed part on their own. Ask which components need attention and what the recommended repair includes before authorizing work.
Note when the warning appeared, whether it stays on or flashes, and any change in how the vehicle runs. Share recent repairs and the conditions when the problem occurs. A warning code is a starting point for testing, not proof that a particular part should be replaced.
A shifting complaint needs evaluation before choosing a repair or replacement. Tell the shop whether the problem occurs cold, after driving, or during a specific gear change. Ask for the findings and available repair options instead of assuming that the symptom identifies the entire transmission as faulty.
Write down when the concern occurs, any warning messages and recent maintenance. Intermittent symptoms are easier to explain with a clear record of speed, temperature and driving conditions. Ask what testing is proposed and how the findings will guide the repair recommendation.
Posted on Google
Melinda FinchTrustindex verifies that the original source of the review is Google.
Customer Service was EXCELLENT! Staff was friendly, informative, and detailed. I will use them again.Posted on Google
Heather NorvellFrom calling on the phone, to diagnosis & fix, Import Auto Specialty communicated well. They explained the process to diagnose, the next steps depending on what they found, & let me know an estimate range based on each possibility. I will definitely be a customer again in the future as communication is a big deal when done well!Posted on Google
Nate Miley (Nate Miley)Ryder and the team continue to over communicate, provide great information, and serve well every time I come to the shop. Grateful for them keeping our car safe and road ready!Posted on Google
Leona Williams-PopeThe staff is exceptional! They are professional, knowledgeable and very welcoming. The first gentleman I spoke to on the phone actually gave me valuable information and made some good recommendations whether or not I chose to bring my 2023 Mercedes C300 Coupe. Once there, the staff really took care of me. I will be taking my car back for my 50k service and I highly recommend that you do too!Posted on Google
Bill PattersonExcellent import shop!Posted on Google
Liam BrockAmazing experience working with ISS. The entire process was smooth and easy. I worked with Ryder and every time I called he knew exactly what was going on with my vehicle and was always keeping me up-to-date. Will definitely be using them again and would highly recommend!Posted on Google
Larry RoseImport Specialty Service did a great job at a reasonable price; I've done business with Ryder in the past and they are fast becoming my go-to destination for BMW service - professional, honest and good people!Posted on Google
Chris AycockHonest and excellent work as a;Jesus.Posted on Google
Marti StevensThe team at ISS were awesome! So friendly, got me in same day, and fixed the issue with my car. Looking forward to using them in the future!!Verified by TrustindexTrustindex verified that these reviews were published on Import Specialty Service's Google Business Profile. Learn more
Explore service planning tools alongside our auto repair articles. Calculator results are estimates, not a diagnosis, quotation or confirmation of warranty coverage.
We look forward to serving you, Schedule your appointment online today or call our Nashville shop.
