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 Larry Rose 
 
 
 
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Import Specialty Service did a great job at a reasonable price; I've done business with Ryder in the past and they are fast becoming my go-to destination for BMW service - professional, honest and good people!
  
 
  
 
 
 
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 Chris Aycock 
 
 
 
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Honest and excellent work as a;Jesus.
  
 
  
 
 
 
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 Marti Stevens 
 
 
 
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The team at ISS were awesome! So friendly, got me in same day, and fixed the issue with my car. Looking forward to using them in the future!!
  
 
  
 
 
 
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 Andrew Britton 
 
 
 
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They were the most professional and courteous staff and service I've ever encountered concerning my vehicle.
  
 
  
 
 
 
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 Chris Vinyard 
 
 
 
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TLDR: They could have easily had me pay for a repair I already thought I needed, but they were honest and told me it wasn't necessary at the time.

Had a great first experience with Import Specialty Service. I went in telling them that I thought my front breaks might need to be replaced because they were squeaking. The rear breaks had been replaced about 8 months ago and at the time the other shop (Firestone) I went to suggested I do the front as well even though they weren't in that bad of shape according to them.  I opted not to at the time, putting the repair off to spread out expenses.

With the closing of the Volvo dealership in Downtown Nashville I was in search of a new shop that could better service our Volvo when it came to more complex maintenance than I trusted a standard shop to complete.

Long story short it turns out the front breaks were still OK, and didn't need to be replaced yet.  The squeaking was coming from the new rear breaks, but they told me the pads were plenty thick, and it was just a noise on account of the cheaper after market parts that had been used for that repair.  So they saved me a bunch of money I didn't need to spend even though they could have gotten away with it.

I also had them replace the spark plugs since it was due in the maintenance schedule for the vehicle based on mileage. Which was another reason I'd brought the car in.  The spark plug replacement on our 2021 Volvo was no more expensive than the one I had done at another shop for our 2011 Toyota Sienna mini van, so I was pleasantly surprised with the price as I always expect to pay more for repairs on our Volvo/European cars.
  
 
  
 
 
 
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 Teal Rowe 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I was blown away at the costumer service, sense of urgency , transparency and just the over all positive vibes from everyone in the shop.  Especially Chris & Mickey!!!  I will definitely be using Import Specialty Services for all my Range Rover needs from now on and suggest them to everyone with a European Car!!
  
 
  
 
 
 
 
    
 
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