Import Specialty Service stands behind their work, and I appreciate that. We had some rocky moments (a couple of the men definitely need to work on speaking over women), but in the end they made it right. They remained professional and kind. When I wasn't satisfied that I was hearing squeaking days after paying $1,200 for new brakes & rotors, they replaced a set of brake pads that were not their own parts, which they didn't have to do, to make sure I was satisfied. I appreciated that and would recommend them. How a company handles a customer's frustration or dissatisfaction speaks volumes. And in the end they did the right thing. My car has been running great and I feel confident that it's in good shape for my relocation to another city.
Bene Viera, thank you for giving us the opportunity to make the situation right for you. We strive for that every visit, but sometimes we have defective parts. We wish you the best on your relocation to another city. Managing Partner Byron Kruse
- Import Specialty Service