Nashville Import Auto Repair

Great service, Ryder is very friendly and takes time to explain everything. They pay attention to detail so you know what's going on. Highly Recommend

My experience with Import Specialty Service was nothing short of exceptional. When I left my Mercedes with them, the first thing they did was to perform a 20 point inspection. After the inspection, they presented me with a list of items they felt need attention. I discussed each item with one of their mechanics, and I was given a detailed explanation as to why they recommended each item. When I picked up my Mercedes, each of the items that I approved had been either repaired or maintenance performed. The final invoice was exactly what I had approved. Every individual I encountered was very knowledgeable, courteous and helpful. If you have an European vehicle, I would definitely recommend Import Specialty Service to maintain or repair your vehicle.

To get to the root of another problem, they found that my radiator was cracked & needed replacing. After replacement, they were able to fully run ALL of the tests necessary & found that the issue originally stated by the dealership was not the problem at all, as it was indeed the radiator that the dealership clearly missed. Now, the customer service is 17 star! They were super nice knowledgeable and able to explain what was going on to where I could understand. Needless to say, they have a gained a new customer who was loyal to a dealership for 25 years.

Ryder at Import Specialty Service, along with all of the staff, are absolutely stellar. At every other place I've been, I am always being sold other services that I don't necessarily need. Import Specialty Service is just the opposite! I knew from the minute I walked in that the staff at Import are special, kind, and on YOUR side. That means the world! I can't say enough good things about Import Specialty Service. You are doing yourself a disservice if you go anywhere but here! 100/10!

Fast and professional 👌 😎

Import Specialty Service stands behind their work, and I appreciate that. We had some rocky moments (a couple of the men definitely need to work on speaking over women), but in the end they made it right. They remained professional and kind. When I wasn't satisfied that I was hearing squeaking days after paying $1,200 for new brakes & rotors, they replaced a set of brake pads that were not their own parts, which they didn't have to do, to make sure I was satisfied. I appreciated that and would recommend them. How a company handles a customer's frustration or dissatisfaction speaks volumes. And in the end they did the right thing. My car has been running great and I feel confident that it's in good shape for my relocation to another city.

They got us in in a timely manner. Very friendly.

Overall very pleasant experience. Shop kept open lines of communication during diagnostic and repair processes and we were satisfied with the work.

I just had my 2015 VW Jetta GLI in for a transmission failure. they were prompt and kind. after service while driving home I had an absolute BLAST. the transmission had definitely been failing since I caught the car 2 years ago. all the weird noises disappeared and it pulls like it should. everything about this car screams DRIVE ME now, and that I will be happy to do. my car was also just as clean, if not more clean than I left it. that's another huge bonus. highly recommended and I will be using ISS for ALL of my servicing needs.

My uncle was a long time customer and I inherited his vehicle upon his passing. I needed to have car inspected before driving it to my home. The staff was supportive and efficient. Everything was explained to me in detail and I am glad they provided pictures to show my new service shop. Highly recommend.