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Mon - Fri: 7:30 AM - 5:00 PM
5

Ryder was great to work with. He helped me make a decision on buying a used car for my daughter's 16th birthday and explained everything they found with the car, good and bad. Once I purchased it, he then went way out of his way to provide excellent service. He was very thorough in explaining what needed to be done, checked in with me regularly about the status, and, without additional charge, he took the car to the VW dealership to have them remove VW lock nuts on the wheels. He also offered to set up an Uber to help me get back and forth. Thanks, Ryder! We will continue to bring our cars to Import Specialty!

5

Ryder is great to work with and always very helpful.

5

It is great to work with Doug. Thanks for the extra help getting my car picked up and over to you for repair.

5

Clean shop and great service.

5

Excellent customer service as usual!

5

Excellent work. They keep you well informed and stand behind their work.

5

As always, my Service Advisor, Ryder, was exceptional. My Check Engine light lit up on my way home at the end of the day. I immediately called Ryder, and he was able to schedule my car for the next morning. Turns out that a vacuum hose in my engine had been chewed through by a rodent of some kind (almost certainly one of the millions of chipmunks that have taken over my yard!!) As I waited for my car, the tech checked my whole car for issues, replaced the hose, and took photos to show me where the little monsters had chewed up a whole section of insulation under my engine cover, chewed the plastic corners of the cover, and were in the process of building a nest! I saw the damage with my own eyes because Ryder and the tech always takes pictures of what part of my car is being worked on, so I can see exactly what’s happening - it’s just like actually standing beside the tech and seeing what he’s seeing. So helpful! I have been a faithful customer of Import Specialty Service, and have worked with Ryder as my Service Advisor for over 10 years, and NEVER had a bad experience. They’re family-owned, very detail oriented, and always deliver very high-touch service. But only the services you need - no unnecessary “up-sales” that often occur at no-so-honest car repair service companies. I trust them implicitly and wouldn’t take my car anywhere else.

5

I've had our cars serviced at Import Specialty Service for several years now and keep going back because of the excellent service they provide. Check 'em out. You'll be glad you did.

5

Ryder is such a kind person. He is so knowledgeable about our vehicle and takes time to explain what he thinks is helpful for me to understand. He always mentions you all appreciate our family using your services. He is a real asset to your company.

5

The crew at Import Specialty were great. They communicated to me on all fronts and I appreciated their professionalism. I will definitely have my car serviced there again.